Expressing regret, or apologizing, is a cleansing ritual, like confession in church. You say, “I’m sorry”—and you feel better. That’s the theory at least. But like many things that are fine in theory, it’s hard for many of us to do. Apologizing is one of the most powerful and resonant gestures in the human arsenal—almost as powerful as a declaration of love. The best thing about apologizing is that it forces everyone to let go of the past. In many ways, it's a magic process...

Want a concise blueprint, a meme, to trigger change conversations? What about “Change = DiViSE - Cost”? Learn more about it...